Salon Policies

The José Luis Salon prides itself on its expertise in customer care and service. Because of this we uphold a few policies to ensure the ultimate salon experience for our clients and responsibility and care for our stylists.

 

Service Adjustment Policy

In the case we have not met your expectations with your hair, we would like to invite you back within 48 hours of your service for a complimentary adjustment.

Cancellation Policy

The José Luis Salon requires 24 hours notice for any cancellation of an appointment. Please make sure to call during business hours the day before your appointment in order to avoid any additional fees. 

Credit Card Policy

The José Luis Salon requires a credit card to be on file for all new clients in support of our cancelation policy.  The credit card will not be charged unless you fail to give 24 hours notice or fail to show up at the time of appointment.  You will be notified at the time of the missed appointment of any charges you will be receiving.

Unattended Children

The José Luis Salon has two luxury facial rooms to host our skin care clients. In order to ensure these clients relaxation, we request that no unattended children under the age of 12 be allowed in the salon.

Return Policy

The José Luis Salon stands behind all of our product, including Oribe, R + Co, V76, Smith & Cult, Kérastase, Nixon, Malin & Goetz, Skinceuticals, Yonka, Rhonda Allison, and Dermalogica. Should you feel dissatisfaction with any of these products, we will gladly apply the full value of the returned products purchased at José Luis Salon to another product of your choice if returned within 30 days from date of purchase.

All sales of jewelry, hairbrushes, and hair accessories are Final Sale. No returns or exchanges.

Gratuity

Gratuity is appreciated but not required for any of our stylists or skin care therapists. Unfortunately we can only accept tips in cash or a personal check made out directly to the stylist. Each team member has their own tip box located by the front desk and envelopes for your discretion.

Alcohol

The José Luis Salon provides an array of refreshments including wine, sodas, and snacks. We ask that no outside alcohol be brought into the salon and none taken outside the salon at any time.